Investing in content services can greatly improve CX and casting a content services partner will ease your agency’s journey to better CX.
Posts Tagged: Hyland
This six step framework not only provides a way to understand current or completed digital transformation initiatives; it can also be used to plan and execute new projects.
With limited budgets and a dwindling workforce, agencies can’t afford to buy one-off solutions only address single problems. Instead, leaders should recognize that these diverse pressures to reform actually create a single objective to transform operations from the beginning to end of the records management cycle. With that understanding, it’s imperative to seek a single… Read more »
This post is an extract from our latest research brief, The Power of Technology in Federal Agencies. Survey data is from a recent GovLoop survey of 211 public sector employees. The Trump administration’s April 2017 memo provided a “Comprehensive Plan for Reforming the Federal Government and Reducing the Federal Civilian Workforce.” It calls on agenciesRead… Read more »
Agencies should seek a software-based enterprise content management (ECM) system that can achieve modernization goals while enhancing productivity. ECMs provide the tools and strategy to digitize processes, organize agency content, and ultimately optimize workflows. To choose the right ECM, make sure to look for these six critical capabilities.
White House memorandum OMB 17-22 challenges federal agencies to “create a lean, accountable, more efficient government” by scrutinizing processes, eliminating redundant programs and reducing the federal workforce. What’s more, it requires a plan for these initiatives in less than three months. In a recent post, we discussed agencies’ need to adopt enterprise content management (ECM)Read… Read more »
Federal agencies can confront federal reforms by strategically adopting new technologies. A single enterprise information platform for managing content, processes and cases can streamline workflows. That saves agencies time and money, without having to reduce staff. In fact, an effective enterprise content management (ECM) system can actually increase your worker’s efficiency.
So you’ve officially decided that the obsolete, inefficient way of managing information technology at your agency should no longer be utilized. Congratulations! You’ve effectively decided to get rid of IT sprawl, a reality too often seen in government. As a refresher, IT sprawl happens when information is separated, disparate applications are deployed, and there areRead… Read more »
By consolidating one-off solutions and leveraging a common platform for business applications across the enterprise, government IT leaders can reduce costs, streamline operations and, ultimately, provide better service to citizens.
If you haven’t figured it out already, we’ll fill you in: the purchasing process for IT software, equipment and services is daunting. How can you make sure your substantial IT purchase is fully optimized?