Did you know that 65% of recent survey respondents reported that customer experience (CX) is a priority at their agencies, 80% of federal agencies have CX scores that rate as “poor” or “very poor” in the Forrester CX Index?
So how can government agencies bridge the gap between expectation and reality for their CX efforts?
Check out this new infographic to explore the results of a recent survey about public servants’ perception of government CX. You’ll also learn the elements and technology solutions to consider when improving government CX.
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Author: Isaac Constans, Staff Writer
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