The term “digital transformation” is often thrown around government as the next big way agencies will innovate to better engage and serve citizens, and agencies are expected to implement a variety of digital transformation projects.
But while digital platforms and applications can change the way agencies operate, they shouldn’t be applied as a one-size-fits-all solution. Digital transformation will look different at every agency, whether federal, state or local. It will also depend on a variety of factors, including current IT capabilities, services provided, stakeholder preferences and agency mission.
To help with this journey to digital transformation and determine how it should look at your agency or department, GovLoop’s created this guide, “Preparing for the Era of Digital Transformation.” This playbook will help you explore five key trends in digital transformation: IT modernization, mobility, data analytics, the Internet of Things (IoT) and digital citizen services. These trends are broken down into plays that your agency can implement.
In addition to practical case studies that highlight how governments applied their own digital transformation, this playbook provides step-by-step instructions for defining and deploying digital solutions, along with several worksheets to help you bring those action items to life.