Post Highlights House of Representatives Passes HR 538 on September 11, 2012 Requires customer service standardization for the federal government GovLoop resources on how to measure customer service effectiveness This week we are celebrating Customer Service week. Recently the House of Representatives passed HR 538: Government Customer Service Improvement Act on September 11, 2012. TheRead… Read more »
Search Results for: customer service
5 Core Customer Service Values
Post Highlights GovLoop is Celebrating Customer Service Week Customer Service is challenging yet, critical for the public sector 5 Core Customer Service Values: Empathy, Patience, Passion, Persistence, Desire to Improve This week we have been celebrating customer service at GovLoop, we’ve had a lot of great posts, comments and ideas on GovLoop celebrating the week.Read… Read more »
4 Elements of Great Customer Service – Lessons from a Hospital
2 weeks ago we welcomed baby Ressler into the world. As one imagines, it’s a stressful time in the hospital and we had to spend a couple extra days for a potential scare that turned out fine. In general, we had great customer service during our stay so I wanted to share 4 elements ofRead… Read more »
It’s Customer Service Week…What Have You Done for Your Customers Lately?
This is National Customer Service Week, and I hope you (yes, you!) take a few minutes to think about what you’ve done to help your customers lately. Did you do a great job answering that email? Super! Did you suggest an improvement to the website that made it easier for customers to find a topRead… Read more »
Join GovLoop as We Celebrate National Customer Service Week
Post Highlights GovLoop is celebrating Customer Service Week October 1-5 Stay Tuned for GovLoop blogs, forums, discussions and our daily newsletter all Customer Service Related Blog post highlights some of GovLoop’s Customer Service Resources National Customer Service week is October 1-5. Every year, the first week in October National Customer Service Week is celebrated. SinceRead… Read more »
The Hot Dog Stand – Customer Service?
At the game I went to the concession stand for some snacks and drinks, to be greeted by a long, slow-moving line. While the second quarter evaporated and the line inched forward, I looked at the hot dog stand operations to see why there was such a delay. Here’s some highlights: 8 enthusiastic people –Read… Read more »
Journey Mapping: A Process to Re-Imagine Customer Service in Government
To improve how government delivers customer service, agencies must understand how customer experiences work, what moments matter for customers, how expectations are set and delivered, and how experiences are perceived and remembered. GovLoop, in partnership with Oracle, recently held a design thinking training session. The goal of design thinking is to learn about the customerRead… Read more »
Admit It, Customer Service Is Our Job
Well, well, well folks. It seems I’ve hit a hot button here: customer service. I cross-posted a post titled “Get to Know Your Customers on a Personal Level” to the NCMA group on LinkedIn. There strong feelings on both sides. Some think that contracting officers absolutely need customer service training. Some think that customer serviceRead… Read more »
Contractors and Procurement Officials: Customer Service Is A Two Way Street
There seems to be a development that is coming more and more to the forefront: the case of the out-of-control Contracting Officer (KO). There are usually two paths to interactions with a KO, one being the KO who is overwhelmed with the workload, doing the best they can to handle it, and simply have veryRead… Read more »
Contractors and Procurement Officials: Customer Service Is A Two Way Street
There seems to be a development that is coming more and more to the forefront: the case of the out-of-control Contracting Officer (KO). There are usually two paths to interactions with a KO, one being the KO who is overwhelmed with the workload, doing the best they can to handle it, and simply have veryRead… Read more »