Inspired by customer expectations and feedback the 311 community continues to increase connectivity options. Today’s users access 311 through kiosks, chat, text, online, mobile applications, email, artificial intelligence, and social media.
Posts Tagged: communication
Here are some techniques to make change an exciting opportunity – not another task to be managed.
Compromise leads to better, more sustainable shared solutions. When you’re seeking to persuade your colleagues, set an example of respect, be willing to hear what they have to say and focus on nurturing a relationship built on trust. You’ll be surprised at the results!
Leaders need to get the word out about their or their organization’s vision in multiple ways — and keep the message going. So how do you achieve this? Try these tips.
Persuasion is essential to getting things done – do you have these essential skills?
Your personal brand is what makes you unique. It is what distinguishes you, and how people remember you. Your personal brand comprises your entire image: It’s how you communicate to the world online and offline to your citizens, your colleagues and your network. Phone conversations, emails you send, the way you conduct meetings—these are allRead… Read more »
At a basic level, a leader’s job is to make decisions. Understanding decision-making styles is a key persuasion technique that will lead to success.
Everyone has a personal brand—it just may not be what you want it to be. By being intentional and proactive, leaders can help shape their own reputation, as well as the impact and influence of their team.
If you are new to management, stepping into the role for the first time can be overwhelming. Here are some tips to help navigate through the transition if you are new to this type of role.
To drive change, often you have to get people who don’t work for you to work for you. Here are five tips that will help your idea gain traction.