Posts Tagged: FCG

Video Use in Gov: NASA Debunks End of World, Creates Gangnam Style Parody

In December, NASA created two intriguing videos to help communicate and educate citizens about NASA. I stumbled across an article on FCW announcing that NASA has recently published a video parody of PSY’s Gangnam style. The article states that it has been received with mixed reviews from NASA personnel. FCW blog states: NASA Administrator CharlesRead… Read more »

The Key to Government Communication: Keep it Simple

The IRS is a great case study of using social media for recruitment – and keeping a simple, yet effective message Story Highlights Government communications relies on a keeping a simple message Never assume simplicity lacks complexity IRS as a great case study for how to leverage social media for recruitment See related FCG postsRead… Read more »

Review of HR 538: Government Customer Service Act

Post Highlights House of Representatives Passes HR 538 on September 11, 2012 Requires customer service standardization for the federal government GovLoop resources on how to measure customer service effectiveness This week we are celebrating Customer Service week. Recently the House of Representatives passed HR 538: Government Customer Service Improvement Act on September 11, 2012. TheRead… Read more »

10 Benefits of Executive Coaching

FCG has a variety of resources on their website, although the guide, The FCG Executive Coaching Guide, Steps for a Successful Coaching Partnership was published in 2002, there is a lot useful information, and shows how an executive coach can help improve performance within an agency. One section of the guide identifies that traditionally thereRead… Read more »

HUD Ideas in Action: Empowering Employees to Improve Service

Across the last year, improving customer service and increasing transparency have been two major priorities for organizations. Given this, I was curious to know what agencies were actually doing. As I was scrolling through some of the Customer Service Plan Signature initiatives, I came across HUD’s Ideas in Action. I immediately liked this plan asRead… Read more »

Customer Service Signature Initiative in Review: VA’s Blue Button

Nearly one year ago, President Obama released the Executive Order mandating agencies to improve how agencies deliver customer service. Each agency was required to announce a “signature initiative.” Now is a good time to look back at the impact of the Executive Order. If you head over to you can find a full listingRead… Read more »

Thanks to GovLoop’s Partners

Happy Summer everyone! As you know on GovLoop, you are not subjected to blinking banner ads and annoying pop-ups. I think the future of advertising is that it has to be beneficial to the community. Thus, here on GovLoop, you’ll see us work with our awesome partners to put on educational online trainings, special areasRead… Read more »

Project of the Week: NHSC Received Recognition for Focus on Program Customer Satisfaction

I was fortunate enough to attend a great event hosted by the Department of Interior’s Federal Consulting Group (FCG) entitled 2011 Government Customer Satisfaction Forum. During this event, FCG unveiled the American Customer Satisfaction Index (ASCI) annual results for the Federal Government and recognized the National Health Service Corps (NHSC) in the Bureau of ClinicianRead… Read more »