Another month has just begun, which means there’s fresh opportunities to learn about hot topics like AI, cybersecurity, avoiding burnout, and more.

Our webinar line-up is tailored to govies like you, and includes timely information, expert insights, and real-world examples to improve your knowledge and confidence. Take a look at our list of free trainings, and be sure to register, even if you can’t attend the day of. We’ll send you a recording the following day to view and share with colleagues.

3 Metrics for Measuring CX Success

Agencies have many options for improving the customer experience, but have limited resources. The question is: Which tactics or tools actually deliver a measurable outcome?

Join us online Monday, Sept. 14, from 4–4:30 p.m. ET/1–1:30 p.m. PT, as we explore different ways to assess the success of your CX efforts and to use those measures to optimize key programs.

Smarter Systems, Better Outcomes: AI in Gov Operations

As agencies respond to executive orders and new federal priorities around AI adoption, the focus is shifting from pilots to practical outcomes. Leaders are looking for ways to use AI to reduce manual work, improve operations, and help employees focus on higher-value tasks — all while maintaining security and accountability.

Join us online Wednesday, Sept. 16, from 2-2:50 p.m. ET/11-11:50 a.m. PT to hear how government employees are using AI to streamline operations, increase productivity, and deliver better outcomes.

You’ll hear from:

• Miles Latham, Director of AI, Vermont
• Brandon Opiela, Chief Data and AI Officer, City of McKinney, Texas
• Karthik Anbalagan, Technology Leader, Granicus
• Bryan Rosensteel, Head, Public Sector Product Marketing, Wiz
• Chris Tran, Senior Solutions Architect, Snowflake

Zero Trust in Action: Securing OT in the AI Age

Zero Trust — powered by segmentation and increasingly shaped by AI — is helping agencies reduce risk, strengthen resilience, and better protect operational technology (OT) environments.

Join us online Thursday, Sept. 17, from 2–2:50 p.m. ET/11–11:50 a.m. PT, as government and industry experts discuss how agencies are applying Zero Trust principles — visibility, segmentation, least privilege, secure remote access and resilience — to protect OT systems in an increasingly AI-enabled environment.

• Rudolf Rojas, Information Technology Management/Systems Analysis, USDA
• Kevin Sanchez-Cherry, Cyber Policy, Learning and Workforce Manager, U.S. Dept. of Transportation
• Gary Barlet, Public Sector Chief Technology Officer, Illumio
• Mark Mitchell, Enterprise Security Architect, Netskope

How to Find (or Become) a Great Gov Mentor

Whether you’re just starting your career or have years of experience in public service, mentorship can open doors, build confidence and accelerate professional growth.

Join us online Tuesday, Sept. 22, from 2-2:50 p.m. ET/11–11:50 a.m. PT to explore what makes successful mentoring relationships, how to identify the right mentor for your goals, and how you can make a meaningful impact by mentoring others.

The New Pillars of Gov Modernization

Agencies are being asked to modernize not just their technology but also their operations, workforce, data strategies, cybersecurity practices, and service delivery models. At the same time, new federal priorities around efficiency, AI adoption, and customer experience are raising expectations for what modernization can achieve. 

Join GovLoop online on Wednesday, Sept. 23, from 12-4 p.m. ET/9 a.m.-1 p.m. PT to explore the new pillars of modernization shaping government today.

You’ll hear from:

• Zarina Baber, Assistant Commissioner and Chief Transformation Officer, Minnesota IT Services
• Lily Madigan, Senior Director, UX and Service Design, State of Maryland
• Anthony Rodgers, Director, Office of Enterprise Architecture, State of Michigan
• Maddie Hines Schellhardt, Digital Transformation Manager, Montgomery County Public Libraries
• Michael Epley, Chief Architect and Security Strategist, Red Hat
• AJ Frickman, VP of Government and Public Sector, Docebo
• Russ Hopler, IBM Solution Architect, Four Inc
• Andy MacIsaac, Senior Strategic Solutions Manager, Government & Education, Laserfiche
• Justin Pava, Chief Product Evangelist, Laserfiche
• Egon Rinderer, SVP, Federal & Enterprise Growth, NinjaOne
• Bryan Rosensteel, Head of Public Sector Product Marketing, Wiz
• Jake Sager, VP, Experience Partners, Granicus
• Chris Tran, Senior Solutions Architect, Snowflake

Securing Every Identity: People, Machines, and AI Agents

As agencies advance Zero Trust strategies and adopt AI-enabled technologies, establishing strong identity governance is essential to maintaining visibility, enforcing consistent policies, and reducing risk across all identities.

Join us online Thursday, Sept. 24, from 2-2:50 p.m. ET/11-11:50 a.m. PT to explore practical approaches for governing human and non-human identities, improving identity visibility, and preparing for the secure adoption of AI-driven technologies across government environments.

You’ll hear from:

• Jennifer R. Franks, Acting Chief Technology Officer, Director, Center for Enhanced Cybersecurity, GAO
• Kelvin Brewer, Field Chief Technology Officer, Public Sector, Ping Identity
• Kevin E. Greene, Chief Cybersecurity Technologist, Public Sector, BeyondTrust
• Brent Hansen, Federal Chief Technology Officer, Optiv + ClearShark

Recognizing and Preventing Burnout

Burnout doesn’t happen overnight, and supervisors play a critical role in recognizing the warning signs before they become bigger problems. The challenge is supporting employee well-being while still meeting mission demands.

Join us online Monday, Sept. 28, from 4–4:30 p.m. ET/1–1:30 p.m. PT as we discuss what burnout really looks like, how leaders can spot it early, and practical strategies for fostering healthier, more sustainable workplaces without sacrificing performance. 

From Bureaucracy to Agility, Reinventing Gov Ops

As agencies face growing demands to do more with less, improve service delivery, and meet new efficiency mandates, many are rethinking the processes that slow work down. From outdated workflows and siloed systems to manual approvals and duplicative tasks, operational friction can stand in the way of mission success.

Join us online Wednesday, Sept. 30, from 2-2:50 p.m. ET/11-11:50 a.m. PT to explore how government leaders are streamlining operations, modernizing workflows, and building more agile organizations.

You’ll hear from:

• Christian Napier, Director of Artificial Intelligence, Division of Technology Services, Utah
• Travis Howerton, Co-Founder and Chief Executive Officer, RegScale