Posts Tagged: CX 2015

CX: Lessons from 2015 and Trends for 2016

Customer experience, or CX, has not always been associated with government, but this year government has taken some big steps towards improving its customer experience image. One of the reasons for the increase in government’s customer service mentality is the mandated cross-agency priority goals. 15 cross-agency priority goals were announced earlier this year with the… Read more »