Posts Tagged: e-government satisfaction index

Measuring Gov 2.0…But First, Web 1.0 Analysis

In delivering workshops on Web 2.0 for government agencies and other key stakeholders, I ask audiences to imagine themselves walking up to a dazzling storefront. I ask them to envision peering through clear panes of glass to marvel at the merchandise – watches and widgets and watchamacallits galore. They turn their attention to the door,… Read more »