Whether it’s a hurricane, fire, insider threat or outdated systems, disaster can strike at any point for a government agency. However, even in times of crisis the government’s mission remains. Agencies need a robust business continuity and disaster recovery plan to ensure that vital government services are still working. But keeping those systems running isn’tRead… Read more »
Join us online Thursday, May 9 at 2 p.m. ET/11 a.m. PT to hear from government and industry experts about how implementing streamlined grant management processes empowers local governments to search, manage, and allocate efficiently to better serve the needs of communities.
What’s your agency’s relationship status with the people you serve? Are they actively engaged with your services or do things feel chilly? Join us online Wednesday, May 22 from 2-2:50 p.m. ET/11-11:50 a.m. PT to hear from government and industry experts about tactics to bridge the divide and foster constituent engagement. Specifically, you’ll learn: Reasons why theRead… Read more »
In order for customer experience (CX) efforts to be successful, they need support and buy-in from all levels of your organization. From the individual contributor all the way up to leadership, without an agency-wide commitment to CX, your programs are bound to fail. On this month’s CX Community of Practice virtual networking event, we willRead… Read more »
What are some common obstacles preventing you from being a strategic leader? Often, overpacked schedules, changing priorities, and poor time management can eat away at opportunities for strategic thinking. However, supervisors or managers who don’t have a strategy in place for team performance and productivity can be perceived as disorganized or ineffective. So, how canRead… Read more »
For the past 10 years, cybersecurity has been the top priority facing Chief Information Officers. Now, many state and local agencies are turning to zero trust to beef up their security architectures. Join us online Wednesday, May 8 from 2-2:50 p.m. ET/11-11:50 a.m. PT to hear from state and local government leaders about how to implement zero-trust principles.Read… Read more »
Is your agency actively investing in its employees? Failure to do so can mean high turnover and the loss of critical skills and talent. Join us online Wednesday, April 24 from 2-2:50 p.m. ET/11-11:50 a.m. PT to learn from government and industry leaders about how government agencies can do better job at training and retaining their workforce. Specifically,Read… Read more »
“One bad apple can ruin the bunch.” Regarding team and organization performance, this adage is right on the money. Negative, unproductive or unengaged team members don’t carry their weight and will affect the group’s morale and effectiveness. As a supervisor, it can be stressful and awkward to manage a “bad apple.” But left unchecked, theseRead… Read more »
Modernization can feel like an uphill battle in government. It’s not that people don’t want to make things better. It’s just that they fall into thinking that change is not possible. But innovation is happening all the time. The key is to find ways to bring that innovation forward and use it as a catalystRead… Read more »
Keeping up with advances in technology can feel like a full-time job. And there’s a lot out there, from AI and automation to quantum computing and more. To make things easier, we’ve assembled a team of government and industry leaders to share their perspectives on five key technology trends you need to know. Join usRead… Read more »