Zero-trust cybersecurity has been the Administration’s goal for a few years now. So that begs the question, what are the current and most pressing threats that are waging war against the zero-trust methodology? Join us online Wednesday, Feb. 7 from 2-2:50 p.m. ET/11-11:50 a.m. PT to hear from government and industry experts about the current threat landscapeRead… Read more »
In a hybrid work environment, figuring out how to network and build relationships is hard. However, it’s not impossible. Your career growth must cultivate strong relationships with your mentors, supervisors and peers. Join GovLoop and NextGen online Tuesday, Jan. 30, from 2-2:50 p.m. ET/11-11:50 a.m. PT to learn from a government networking expert about how to buildRead… Read more »
Digital services have the power to transform how people interact with government agencies. For example, instead of waiting in an hour-long line to update your driver’s license you could renew online. However, for digital services to be truly revolutionary they must be accessible to everyone. Accessibility can take many forms; it can mean providing toolsRead… Read more »
We’ve all heard the saying “actions speak louder than words” and this is true even in the work environment. For example, if you tell your employees they can have a flexible schedule to go pick up their kids after work, but then you work until 8 p.m. every night, it sends a mixed message. JoinRead… Read more »
Most interactions between constituents and government agencies are no longer face-to-face. Generally, services are accessed through websites, portals, digital forms and even chatbots. As the ways in which government interacts with customers and provides critical services changes, are you able to keep up? Do you have strategies in place to support customer engagement? Join usRead… Read more »
Metrics for customer experience (CX) look radically different depending on the agency’s mission. For example, the Sanitation Department might consider a lack of inquiries as a sign of success, whereas the Parks Department might see a lack of site visits as a problem. To successfully measure your CX efforts, you first need to have theRead… Read more »
While no one really likes conflict, constructive disagreements can lead to productive and innovative problem solving. But first, you have to be willing to deal with conflict head on. Join GovLoop and NextGen online Tuesday Dec. 19, from 2-2:50 p.m. ET/11-11:50 a.m. PT to learn strategies for empowering your team to disagree with purpose, andRead… Read more »
CX Community of Practice Join Our Kick-Off Virtual Networking Event: 5 Biggest Barriers Unveiled Tuesday, Dec. 12 | 4 p.m. ET/1 p.m. PT In our context, CX refers to everything a government agency does to deliver superior experiences, value and growth for the public. This Community of Practice (CoP) is geared around supporting government employees whoRead… Read more »
There are times when you need to hold your team accountable for their actions. Whether it’s a missed deadline, unprofessional behavior or maybe even a commitment issue, there are certain behaviors that are non-negotiable. However, as a new supervisor, figuring out how to hold your team accountable can be difficult. Specifically, you’ll learn: How youRead… Read more »
The Biden administration has made diversity, equity, inclusion and accessibility (DEIA) part of its Presidential Management Agenda and released guidance on implementing DEIA internally and in acquisition. However, that policy focus is only half the equation. Now agencies are left to create their own DEIA implementation strategies. Join us online Wednesday, Dec. 13, from 2-2:50 p.m.Read… Read more »