Gadi Ben-Yehuda Social Media: Useless and indispensable? Naomi Simson writes a contrarian post titled “Face it – social media is not the answer to customer engagement” which juxtaposes nicely with “Social Media Customer Service Faces a High Bar,” an article that demonstrates how customers expect a response through social media within 24 hours. How muchRead… Read more »
Each week, GovLoop partners with the Washington Post to ask a “Question of the Week.” This week’s question is: What books are on your summer reading list? With Memorial Day behind us, it’s time to focus on your summer reading list. But your beach books don’t have to be trashy romance novels, you can actuallyRead… Read more »
Mark Drapeau (Washington, DC) — You may recognize actress Janina Gavankar from her role on the popular HBO series True Blood, whose fifth season premiere happens this Sunday. But she’s also recognizable for her activities online, using Twitter and other social media and apps to interact with her friends and fans and promote her professionalRead… Read more »
Watch this … my daughter is particularly brilliant at the very end. Originally published by Nick Charney at cpsrenewal.ca subscribe/connect Original post
Organizations get feedback from a number of sources – email, social media, word of mouth, even from other employees. There is a strong tenancy to jump into action when a complaint is registered – all in the name of customer service. The urgency and energy spent to respond is almost obsessive in nature – weRead… Read more »
I am sure I am not the only one but I am sick of email. It is a technology that has run its course but never seems to go away. I am sure most of you are in the 100 email club like me, meaning we get 100+ emails a day and it is sickening.Read… Read more »
Just a little over six weeks ago, we opened up applications for the CfA Startup Accelerator. Honestly, when we did, we thought we would receive maybe a dozen or two applications. We weren’t sure if folks would know what we meant by “civic,” or be able to hear about it soon enough to apply; orRead… Read more »
Earlier this week the Ottawa Citizen ran a story in which I’m quoted about a fight between Treasury Board and Canada Post officials over making postal code data open. Treasury Board officials would love to add it to data.gc.ca while Canada post officials are, to put it mildly, deeply opposed. This is of course, unsurprisingRead… Read more »
From Community Catalyst: “Advancing Health Reform by Inclusion: Engaging Communities of Color in Creating Policy Change Tuesday, June 19, 2012 from 2 p.m. to 3 p.m. Eastern Time Register at http://bit.ly/KMvqDm by Friday, June 15, 2012 The best change occurs when the communities most affected are involved. Moving toward health equity requires full participation byRead… Read more »
Here is today’s federal cybersecurity and information technology news: The Department of Homeland Security has launched a new initiative to develop and recruit the national cybersecurity workforce. More here. A Washington Post poll finds that Americans are divided about what role, if any, the federal government should play in setting and enforcing cybersecurity standards forRead… Read more »