Posts By Paul Wolf

Utilize Lean Principles To Improve Government

As a certified yellow belt in Six Sigma, I believe that Six Sigma methods can have a positive impact on improving government. However, Six Sigma with its heavy emphasis on statistical analysis is not the best fit for measuring and improving government performance. A better fit for government is to utilize the concept of Lean.Read… Read more »

Job Fairs Are Great PR For Politicians But Ineffective Otherwise

The Buffalo News reports that Buffalo Mayor Byron Brown sponsored a job fair, which attracted 1,500 people. While politicians have very little to do with creating jobs, they are all feeling the heat from an angry public seeking employment. While I applaud the Mayor for trying to help, the truth is that job fairs areRead… Read more »

Benchmarking The Performance Of Cities

Each year local governments struggle to address budget deficits by generating new revenue and spending cuts to close budget gaps. Elected officials typically think short term and rely on one shot measures rather than permanent changes to cost structures. Local governments need to operate smarter and cheaper. According to a recent study by IBM titledRead… Read more »

Politicians Love To See Their Name!

Buffalo Mayor Byron Brown has taken promoting his name to a level never seen before by a local politician. Putting the Mayor’s name on newly purchased fire trucks, which caused a public back lash has brought the issue of the Mayor’s self promotion to a head. As reported in the Buffalo News: Office entrances. GatewaysRead… Read more »

Co-creating Public Services?

Private companies such as Procter & Gamble, Apple and Amazon have achieved great success by tapping into the ideas and creativity of others to co-create products and services. The success of the iPhone, iTunes and iPad has been driven by the thousands of apps customers have created on the platform provided by Apple. The worldRead… Read more »

Creating A Culture Of Communication

In my seventeen years of government employment, I encountered many bureaucratic procedures that made accomplishing anything very difficult and inefficient. Most government employees know that the agency or program they are working for could be improved but they do not have the opportunity to express their ideas or are afraid to express new ideas asRead… Read more »