Posts Tagged: benchmarking

Part 1: World Class Organizations, Are You Missing Something?

I am attending the Florida Sterling Council’s Annual Conference in Orlando next week as a Sterling Examiner going into my fourth year. Sterling is the Florida Governor’s version of the nationally recognized Malcom Baldrige Presidential program; they are not-for-profit and serve both public and private entities. Both programs are dedicated to improving the performance ofRead… Read more »

4 Reasons to Benchmark Against the Private Sector

I’ve always found it a bit disheartening how far-removed some government departments seem to be from any semblance of performance-based accountability. I ask, “would these folks survive a day out in the real world if there was an ounce of competition?” Considering that I work for the government as well, I have to assume that othersRead… Read more »

Bench-Marking in Local Government IT is Vital. Here’s Why

He who exercises government by means of his virtue may be compared to the north polar star, which keeps its place and all the stars turn towards it. Confucius (551 BC – 479 BC) The budget season of 2010 for local government was particularly brutal. Many localities were taking deep cuts and scaling back. DepartmentsRead… Read more »

Benchmarking The Performance Of Cities

Each year local governments struggle to address budget deficits by generating new revenue and spending cuts to close budget gaps. Elected officials typically think short term and rely on one shot measures rather than permanent changes to cost structures. Local governments need to operate smarter and cheaper. According to a recent study by IBM titledRead… Read more »