Should I Even Bring It Up? Competence vs. Performance Errors

Do you understand the difference between competence errors and performance errors? Here’s how you can use this linguistics concept to give better feedback!

So You Want to Start a Performance Improvement Division?

Performance improvement divisions will drive your organization to be more effective. Strategic alignment with existing departments is key to long-lasting success.

Facing Feedback: How to Do It

As we approach performance review season, many individuals across the federal sector are anticipating how they will be rated for their work during the last calendar year. This can be a time of both great excitement and anxiety. Some expect to receive many compliments for the work they have done, while others are uneasy aboutRead… Read more »

The First and Busiest 311, Baltimore and New York City

Baltimore 311 may be the first to launch, but New York City 311 is by far the largest and busiest.

Learn How 311 Has Inspired Others Outside of Local Government

The success of 311-model continues to inspire and ignite innovation.

3 Steps to Employee Engagement

Businesses are talking about employee engagement being the secret to success, but ask them how to get there and responses span the spectrum.

How You Can Make Your Performance Goals Inspiring

Annual performance goals are generally a part of being employed but that doesn’t mean they have to be boring. You can create goals that inspire you as they help move the needle for your team in the larger agency or organizational goals.

The Employees You Should Worry About Losing: Your Average Ones

Most supervisors and leaders spend too much time and energy focusing on their top performers and/or their low performers. But the group they should really be concerned about is the solid middle group – Joe & Jane Average. Why?