Government Publishing for AI Doesn’t Have to Be Complicated
AI is becoming an important way people discover public information. But agencies don’t need to overhaul the way they publish. Here’s why.
AI is becoming an important way people discover public information. But agencies don’t need to overhaul the way they publish. Here’s why.
AI systems increasingly act as intermediaries between government information and the people seeking it. That could be risky when AI misinterprets the context of information it draws from. Learn about technology that can head off these concerns.
Since the internet’s arrival, people have been accessing government information far from its original source — from the agency website, for instance, that first published it. The information may still be accurate, but the context that makes it trustworthy is lost.
A complex IT ecosystem helps ensure that AI models correctly interpret government communications and pass along accurate info about updates, alerts and other public matters. Part of that ecosystem is technology that can attribute what data the AI pulls from what source, and when.
Agencies publish an array of documents — decentralized and in different formats — that AI systems often misinterpret when answering resident questions. Standardization and centralization would address the problem, but those can be heavy lifts. A citation registry, however, can change how AI understands government writings.
Public information — about road closures, meeting times, emergency responses, and other concerns — may be accurate, but AI’s interpretation of such communications may not be. Learn about one option to address the problem.
When AI systems process government information, they can’t always tell if a policy is current or even if it’s official. Structure provides the clues.
As AI increasingly becomes an intermediary between government organizations and the public, the structure of information begins to matter as much as the content itself. It is not a shift in messaging — it is a shift in how data is read.
AI chatbots have supplanted traditional search engines. But they don’t read documents the same way. A citation registry helps AI find the information.
Social media platforms are increasingly being treated as authoritative inputs by artificial intelligence systems. But they were never designed for that role.