Public sector CIOs and other leaders can advance service model maturity by focusing on events that trigger business and resident engagement.
Posts Tagged: govtech
New research findings make clear that local government’s approach to service cannot be one-size-fits-all. At a time when effectively reaching and engaging all community members is imperative for public health and continuity of government operations, understanding and meeting generational differences is critical.
Every department in a government can’t come up with different answers and survive a crisis or achieve efficient, successful operations. There must be a coordinated strategy in which a government is examining – and meeting – the desired experience for all true stakeholders through its digital infrastructure.
Baby Boomers place the highest expectations on local governments to solve problems. This aligns with Boomers’ engagement with local government in voting, home ownership, and participation on local boards and commissions.
Here are three strategies to boost transparency and enhance the citizen experience.
The terms ‘automation, ‘artificial intelligence,’ and ‘machine learning’ are hot topics in a lot of government technology conversations. These terms are often used interchangeably and sometimes incorrectly, which can be confusing. Let’s take a look at what this tech jargon means.
Government websites don’t need to be hard to use. Good UX is becoming more and more available to agencies across government.
Prediction: GovTech startups are going to knock the socks off of traditional IT vendors – we’ll all be better off for it.
Profiling those who champion change in government process.
It’s no secret that civic tech has often been overlooked by the mainstream dotcom circles. But, the tide is changing. New, innovative startups are propping up at a rapid pace.