A Cloud-Driven Business Model
Moving to the cloud requires a new way of thinking about budget. Here’s some expert advice.
Moving to the cloud requires a new way of thinking about budget. Here’s some expert advice.
Good CX isn’t having a well-staffed CX office: It’s having CX inform every decision throughout the organization. CX needs to be a priority — and a core capability — in every department.
Good customer experience starts long before a frontline employee interacts with a constituent. seamless cybersecurity is an essential factor.
How changes in Twitter may change how agencies reach their communities.
Sometimes what’s intended to improve productivity slows things down instead. Here’s how to avoid those mistakes and make changes that really help.
Studies show that adapting working conditions to employee needs improves productivity — with little-to-no downside.
Massachusetts volunteers gathered data to map urban heat islands. Here’s how government and NGOs organized the project.
Getting your records from paper to digital can be a daunting task. But with the right help, it can make your data into the useful tool it was always meant to be.
Citizen science uses the power of people to capture data points that would be hard to find otherwise. At Great Smoky Mountains National Park, visitors help fill in the census of species.
Improving cybersecurity demands a cyber-ready workforce. But there’s a shortage of available candidates. Here are some steps you can take to fill the hiring gap.