Remember how agencies interacted with constituents 12 months ago? Fast-forward to today, and citizen experience is digital, seamless and personalized.
Posts Tagged: Resilience
With a plan in place, organizations have a greater chance of overcoming a range of disaster scenarios and getting back to normal operations more quickly, as well as providing better customer service overall.
Here are five tips for building a more resilient workforce at your agency using employee attitudes, behaviors and supports.
Think of your resilience like a rubber band. You want it to be able to snap back into shape after it’s been stretched and to still retain its usefulness. But a rubber band can’t snap back into shape if it’s still actively being stretched.
In the midst of crises such as Hurricane Laura, police brutality and a global health pandemic, agencies like the National Oceanic and Atmospheric Administration (NOAA) are especially attentive to building resilience.
At heart, resilience concerns how organizations keep functioning amid change. It’s a crucial topic for agencies amid the COVID-19 pandemic.
Building resilience is a process that takes time, and it can be improved with training, coaching, career experiences, and educational information.
Challenging times such as the COVID-19 pandemic are an opportunity to build more meaningful relationships and a greater sense of team loyalty.
Check out these nine tips to find the inspiration you need and recover from any season of disappointment at the pace that’s right for you.
Leadership is about helping people deal with change. Management deals with things that need to get done. It takes both for successful change management.