How Government Is Delivering CX at the Largest Scale Yet
How can agencies continue an inclusive journey to deliver multichannel, human-centered services at a scale unlike any organization before?
Big Data
Don’t Settle for Good Enough: How to Create Impactful Customer Experiences
With the right technology and mindset, the Census Bureau was able to bring data to decision-makers agencywide in the first digital census.
Is Your Relationship With Data Helping or Hurting Innovation?
Your data has a time value, whether you’ve explicitly acknowledged it or not.
How to Ready Your Agency’s Data for Decision-Making
Here are four ways agencies at any level can improve the quality of the data used in making their decisions.
3 Things Your Agency’s Data Recovery Plan Needs
With most agencies now fielding hybrid workforces mixing on-site and remote workers, data recovery may be more important than ever.
Data-Driven Decisions at the Speed of Events
The challenge federal agencies face with data isn’t just one of constantly exploding volume. It’s also one of velocity — the ability to ingest, analyze and draw value from that data in a relative blink of the eye. Too often, however, they’re working with systems and tools designed for a smaller scale and more deliberateRead… Read more »
Support the Mission Across Boundaries With an Agencywide Data Fabric
Solving all these issues starts by recognizing that data is the most important asset agencies have.
Reaching Your Agency’s Goals With Data
Here are three ways can leverage data analytics and cloud computing to serve the public more effectively.
Data-Intense Work Is Driving New Requirements
Federal agencies are wrestling with a fundamental problem with Big Data: The data is being generated at exponentially faster rates every year.
Security, Tools and Selection: Making the Most of Your Agency’s Data
Having large quantities of data is like receiving multiple free cups of coffee: At first, it seems great, but then it takes up too much space.