Wow, it’s been exactly one year since Ben Smith at Politico was kind enough to write a blog post about my website on his blog at Poltico. Clearly this has been a year full of social media firsts in politics, and I still disagree with Ben’s statement that “it’s not clear that many of theseRead… Read more »
Zimride, which started as a carpooling network for college campuses in 2007, is ready to go mainstream. To attract new users, the company has set up what it calls “sponsored routes,” such as Los Angeles to San Francisco, and is offering a $20 bonus to drivers who sell seats in their vehicles at a predeterminedRead… Read more »
The Department of Veterans Administration has recently published an updated social media policy (VA Directive 6515 – Use of Web-Based Collaboration Technologies). Prior to this release the Government Accountability Office has published a report for Congress titled “Federal Agencies Need Policies and Procedures for Managing and Protecting Information They Access and Disseminate” – highlighting thatRead… Read more »
Sometimes what’s needed may not be in the book…just simple understanding. Today’s customers are emotional and want to blame someone. We may not be able to fix the problem ourselves, but we can help; the big problem is getting them to listen. We know what makes great customer service. We know what keeps customers comingRead… Read more »
The wonderful Lesley Thomson has once again put together ScotGovCamp for another year. It takes place in Aberdeen on Saturday, September 24. All the details and booking is here. Don’t forget the event blog and networking group. Not sure if I will make it as I’m heading north of the border for the Epic SocialRead… Read more »
A record number of people took part in our live web chat on evaluating online engagement. Whilst in the course of the hour we didn’t exactly solve the issues, the discussion threw up some great examples and ideas and everyone who took part will have taken something useful away with them. You can relive theRead… Read more »
All of this only works because people are willing to step up. Because individuals across the country — and in fact across the globe — decide that they want to help their communities, that they have skills they want to contribute, that they want to Code for America. Last year, we were overwhelmed with theRead… Read more »
Bay Area Rapid Transit (CA) shut down four downtown San Francisco stations on Monday night to disperse a protest over its decision to curtail cell phone access on its platforms last week; Muni services were also affected by the shutdowns. No one was injured or arrested, cell service stayed on, and all stations re-opened byRead… Read more »
Outgoing Federal CIO Vivek Kundra had an impressive legacy advancing the open government movement both at the national and local levels. He ended his tenure as U.S. Chief Technology Officer last Friday, and will be transitioning to a teaching position at Harvard University. Today, he posted a thoughtful piece, reflecting on his time in publicRead… Read more »
It’s been a little under months since I joined the Advisory Board for Mayo Clinic’s brand new Center for Social Media. Time flies! I must say that I’ve been thoroughly honored to be a part of this group and look forward to seeing the vision of change that Mayo has been associated with, continue toRead… Read more »