Content is called king for a reason. Make sure the internet can see your actual content, not just a link.
Through my own experience and study of psychology I regard each major personality type by how the individual recharges their battery. The extroverted charge up by being around people and activity and the more introverted prefer solitude and quiet
What is causing the perception of improvement in government’s CX abilities and efforts?
As a govie, I often find myself framing things as a letter in my mind that starts with “Dear U.S. Taxpayer."It’s a great way to remind myself that what I’m working on is connected to something larger.
As leaders moving through tumultuous or challenging times, our instinct is to reassure staff who are worried about uncertainty and potential problems that lie ahead. Although our intentions are good and our inclination is to help, we often want to come to the rescue. An alternative to being a fixer is to simply help our... Read more »
British poet, David Whyte, once noted, “A real conversation always contains an invitation. You are inviting another person to reveal herself or himself to you, to tell you who they are or what they want.”
While most agencies and government offices focus their online communication efforts via Facebook, Twitter, YouTube and Instagram, there is an extremely valuable platform that these offices can take advantage of. It's the four letter word…B-L-O-G.
At GovLoop’s recent GovUp, a new series of after-work career and leadership development workshops, we heard from Leadership Coach Andy Gingrich. He explained how “the secret sauce of requests” can help transform communication, even in the most confrontational of situations. He also walked us through an exercise to prove it.
In government, there has been a growing respect for the world’s oldest form of communication: storytelling. Storytelling is a vibrant way to persuade, entertain, inform and inspire your team. And even more important than storytelling is story sharing.
The Secret Lives of Public Servants is a three-episode documentary web series that explores the creative hobbies of public service workers outside the 9-5. Each episode profiles a different public servant and looks at what they do for their day jobs and then what they do in their “secret life”.