The 3 Levels of Customer Experience
To build an effective and scalable experience, organizations must understand all aspects of their customer interactions and focus on three main levels of CX
Communications
6 Key Tools For a Remote WorkForce
The evolving remote workforce calls for agencies to proactively change the way they function while improving agility and productivity for the long-term.
How the City of Oakland Empowered Virtual Civic Participation
As a result of just three virtual efforts, citizens are more engaged than ever before. They have opportunities to get involved in their city.
Getting the (Digital) Word Out to Small Businesses
COVID-19 has proven that something so seemingly benign as paper can undermine well-intentioned government efforts if left unchecked.
Using Contact Center-as-a-Service Technology for Better CX
CCaaS providers who offer SaaS-based applications can enable customer service organizations to manage multichannel customer interactions.
22 Tips for Virtual Speaking Engagements
These tips will help you prepare from beginning to end for any virtual speaking engagement so that it is an engaging and successful appearance.
3 Ways the Library of Congress Embraced Virtual Content
Going forward, the Library of Congress (LOC) seemingly has a more digital future based on remote work and virtual content aimed at citizens.
Transition Notebook: What Political Appointees and Career Civil Servants Do to Assure a Successful Transition
Here are some do’s and don’t’s for both teams to look out for between now and the end of the first 100 days of the Biden-Harris Administration.
Have a Story to Tell? Apply to Be a GovLoop Featured Contributor
If you’re looking for a platform to share your best practices, advice and lessons learned with others in government, then we want to hear from you.
Community Engagement 101
Community engagement is an important part of how governments interact with their constituents. Learn about identifying your community engagement efforts.
