To build an effective and scalable experience, organizations must understand all aspects of their customer interactions and focus on three main levels of CX
The evolving remote workforce calls for agencies to proactively change the way they function while improving agility and productivity for the long-term.
As a result of just three virtual efforts, citizens are more engaged than ever before. They have opportunities to get involved in their city.
COVID-19 has proven that something so seemingly benign as paper can undermine well-intentioned government efforts if left unchecked.
CCaaS providers who offer SaaS-based applications can enable customer service organizations to manage multichannel customer interactions.
These tips will help you prepare from beginning to end for any virtual speaking engagement so that it is an engaging and successful appearance.
Going forward, the Library of Congress (LOC) seemingly has a more digital future based on remote work and virtual content aimed at citizens.
Here are some do’s and don’t’s for both teams to look out for between now and the end of the first 100 days of the Biden-Harris Administration.
If you’re looking for a platform to share your best practices, advice and lessons learned with others in government, then we want to hear from you.
Community engagement is an important part of how governments interact with their constituents. Learn about identifying your community engagement efforts.