The Document Problem No One Is Talking About in Special Districts
Agencies rely on PDFs to keep residents informed, but they can make essential information unavailable. Here are tips to make documents easier to access.
Communications
With Great AI Comes Great Responsibility: Communicating Clearly in a Hybrid Workplace
Technology has made it easier than ever to communicate, yet many of us spend more time clarifying messages than acting on them. Here’s how to do better.
Really … What IS Stakeholder Engagement?
Engaging stakeholders strengthens how you do business. Learn five steps for ensuring that everyone is informed and invested.
5 Ways New Supervisors Can Build Trust Faster
Trust does not come with a title. Discover five practical ways new supervisors can build trust, strengthen relationships and lead more effectively.
Lead with Composure
As I navigated mid-level leadership, sandwiched between my boss and my team, with deadlines looming and interpersonal tensions running high, I became a bit frantic and my lack of composure affected my entire team. Fortunately, as a new leader, I was paired with a coach to help shape my authentic leadership style. With the helpRead… Read more »
Complexity Isn’t the Problem. Pretending It Isn’t Is.
The reason so many public sector initiatives fail is not lack of effort, lack of funding or lack of good people. It is that we keep applying simple solutions to problems that are not simple and then wondering why the problems persist. This is not a criticism. It is a description of what happens whenRead… Read more »
The Leadership Evolution: Why “No Brilliant Jerks” and Upward Feedback Are Redefining Workplace Success
The “star performer” model sometimes comes at the cost of excusing difficult personalities. “No Brilliant Jerks” may be the solution.
Creating Psychological Safety in Government Teams
Employees are more likely to contribute when they feel safe speaking up. Learn how psychological safety strengthens communication, trust, and team performance.
Government Publishing for AI Doesn’t Have to Be Complicated
AI is becoming an important way people discover public information. But agencies don’t need to overhaul the way they publish. Here’s why.
Redrawn: How Baltimore Police Department Used Data to Rethink Territory and Officer Workloads
Using geolocation data, the Baltimore Police Department has transformed how it anticipates, responds to, and prevents crime — by providing integrated, spatial, timely data.