At the intersection of all types of reforms we cover — people, technology, innovations and budgets — lies one that has reimagined what it means to communicate: videoconferencing.
By setting step-by-step career goals, we can help make our professional dreams come true. Here are tips to guide you on your way.
We needed a simple and inclusive way to connect community members with the appropriate method of signing up for each vaccine provider. Our text-based interactive service was the simplest solution.
The term “life-work integration” has replaced the notion of “work-life balance.” But what does the new concept mean — and how can we achieve it?
How can agencies continue an inclusive journey to deliver multichannel, human-centered services at a scale unlike any organization before?
It can be difficult to feel psychologically safe at work, to sense that we have the trust and confidence of colleagues and supervisors. Here’s how to encourage a supportive office culture.
Several factors are driving the shift to a dedicated, secure collaboration platform that centralizes multiple communication channels.
We’ve all suffered through boring presentations or had audiences tune out our own content. Effective storytelling can change that. Here’s how to master it.
More important than customer experience jobs in gov are the individuals who occupy those roles, their self-awareness and leadership support.
Customer service values are trending back to a more equal power balance between staff and customers. How does this impact government services?