Learn how the literary world’s secret wisdom can help you to master business storytelling so you can enjoy the most successful outcomes.
As I draw ever closer to my big retirement day, people keep asking me about what I’ve learned along the way. My answer is the little things matter!
Overcome the hard work, monotony and stress in the middle of any initiative by thinking like a writer actively plotting a successful story.
Here is how you can manage your mistakes — or someone else’s on your team — using the four Rs of mistake management and coaching conversations.
More times than not, change will come your way, and not the other way around. So, how can you influence its direction and improve your agency?
Constructive feedback at key points in any work project is critical to success. For the best results, be open to expert voices and mimic the methods used in the storytelling world.
Customers have shifting expectations for the government and it’s necessary for government to engage people where they are.
Government to citizen (G2C) interactions are being shaped to serve populations more effectively and gain trust and transparency from citizens.
If you need a refresher on what plain language looks like in practice, this post offers some quick tips and best practices that you can incorporate into your own writing.
“Citizen engagement and participation are crucial to community buy-in and incorporating citizen voices into decision-making.”