Videoconferencing: Modernizing How Employees Connect and Collaborate
At the intersection of all types of reforms we cover — people, technology, innovations and budgets — lies one that has reimagined what it means to communicate: videoconferencing.
Communications
Career Success Starts with a Plan
By setting step-by-step career goals, we can help make our professional dreams come true. Here are tips to guide you on your way.
Text Finds a Way Vol. II: The Pandemic Edition
We needed a simple and inclusive way to connect community members with the appropriate method of signing up for each vaccine provider. Our text-based interactive service was the simplest solution.
Life-Work Integration: A Play on Words or the Remedy to Striving for Balance?
The term “life-work integration” has replaced the notion of “work-life balance.” But what does the new concept mean — and how can we achieve it?
How Government Is Delivering CX at the Largest Scale Yet
How can agencies continue an inclusive journey to deliver multichannel, human-centered services at a scale unlike any organization before?
How to Create Psychological Safety at Work
It can be difficult to feel psychologically safe at work, to sense that we have the trust and confidence of colleagues and supervisors. Here’s how to encourage a supportive office culture.
How to Choose the Right Collaboration Platform for Your Agency
Several factors are driving the shift to a dedicated, secure collaboration platform that centralizes multiple communication channels.
How to Effectively Use Storytelling to Boost Audience Engagement
We’ve all suffered through boring presentations or had audiences tune out our own content. Effective storytelling can change that. Here’s how to master it.
CX Is More Than a Role, It’s a Mindset
More important than customer experience jobs in gov are the individuals who occupy those roles, their self-awareness and leadership support.
Balancing Power for Better Public Services
Customer service values are trending back to a more equal power balance between staff and customers. How does this impact government services?