What You Need to Know about Story Intelligence Before Your Next Presentation
Learn how the literary world’s secret wisdom can help you to master business storytelling so you can enjoy the most successful outcomes.
Communications
The Little Things Matter
As I draw ever closer to my big retirement day, people keep asking me about what I’ve learned along the way. My answer is the little things matter!
Pump Up Messy Work Projects With Writing Insights
Overcome the hard work, monotony and stress in the middle of any initiative by thinking like a writer actively plotting a successful story.
Coaching Conversations – How to Manage Mistakes in 4 Steps
Here is how you can manage your mistakes — or someone else’s on your team — using the four Rs of mistake management and coaching conversations.
How YOU Can Be a Part of Organizational Change
More times than not, change will come your way, and not the other way around. So, how can you influence its direction and improve your agency?
Give and Receive Feedback Like a Writer to Win
Constructive feedback at key points in any work project is critical to success. For the best results, be open to expert voices and mimic the methods used in the storytelling world.
How Tennessee Gave Voice to Its Constituents
Customers have shifting expectations for the government and it’s necessary for government to engage people where they are.
How Mobile Messaging Can Increase Government Trust
Government to citizen (G2C) interactions are being shaped to serve populations more effectively and gain trust and transparency from citizens.
Your Plain Language Refresher
If you need a refresher on what plain language looks like in practice, this post offers some quick tips and best practices that you can incorporate into your own writing.
Future-Proof Citizen Engagement with Intelligent Help Centers
“Citizen engagement and participation are crucial to community buy-in and incorporating citizen voices into decision-making.”
