From PDFs to Public Trust: Why Documents Are the Front Door to Government
Public documents are critical infrastructure for civic engagement. Make them easier to access for residents of all abilities.
State and Local
The New Fiscal Reality for State and Local IT: Lessons From a Former State CIO
A former state CIO explains how state and local IT leaders can modernize with fiscal discipline, reduce risk, and plan predictable costs.
Oklahoma Links Modernization and Outcomes
Government agencies face many challenges, e.g., take advantage of AI and other new tech, do more despite limited resources, overcome legacy IT, close employee skill gaps and strengthen cyber defenses. Dan Cole and Tai Phan, who lead Oklahoma’s new IT strategy, discuss its key elements — and why it may be a model for other… Read more »
AI Will Not Improve Municipal Field Dispatch Unless Cities Define the Work First
Cities exploring AI for municipal field dispatch need clear work definitions, reliable data, approved operating rules, deployment planning and measurable outcomes before AI can improve urgent field-service response.
Innovation in New Jersey
State and local agencies are looking for innovative solutions to address their financial and other challenges. Dave Cole, NJ’s Chief Innovation Officer, discusses how agencies can use AI and other technology to improve operations and deliver services more efficiently.
It Takes a Village: Why Government AI Attribution Cannot Be Solved Alone
A complex IT ecosystem helps ensure that AI models correctly interpret government communications and pass along accurate info about updates, alerts and other public matters. Part of that ecosystem is technology that can attribute what data the AI pulls from what source, and when.
When “Full Coverage” Isn’t Full: Why Rancho Mirage Is Mapping Wireless Gaps
Rancho Mirage uses GIS to uncover wireless coverage gaps. The city’s maps of cellular performance helped residents understand service quality, guide infrastructure planning, and accelerate collaboration with wireless carriers to expand reliable connectivity across a fast-growing desert resort community.
AI in Government Is Moving Fast. Trust Is Moving Slower. A Gap State Leaders Must Close
In government, the pressure to move fast on AI technology is real, but so are the risks. But agencies are learning that strong data governance will create a foundation for responsible, transparent, trustworthy AI.
Why AI Citation Registries Are Emerging as a Practical Path Forward for Government Agencies
Agencies publish an array of documents — decentralized and in different formats — that AI systems often misinterpret when answering resident questions. Standardization and centralization would address the problem, but those can be heavy lifts. A citation registry, however, can change how AI understands government writings.
Dynamics of Trust: A Community-Based Perspective
Build community trust by understanding residents’ demographics and digital needs to ceate equitable, connected and resident-centered services.