When it comes to measuring community engagement, San Antonio has found numbers only tell part of the story.
State and Local
The “digital divide” is about much more that broadband access. It’s also about access to devices, and the knowledge to use them. Here’s how North Carolina addresses it all.
In a Connecticut city, virtual community outreach was essential to designing a riverfront everyone could enjoy.
Accessibility doesn’t just improve engagement for constituents with identified disabilities. It also helps make resources more available to everyone.
Voice recognition can improve engagement, security, and both employee and constituent experiences.
Launching new ideas and services can be difficult. To promote success, agencies need a good plan that encourages collaboration, accounts for generational differences, fosters testing and automation and, among most definitely, delivers on its promises.
Government employees often spend too much time wrangling with incompatible systems and struggling to get data and meet reporting requirements. Automation can significantly help, and can promote collaboration that produces better outcomes overall.
(Re) building government data systems provides an opportunity to transform community engagement channels.
Using the right automation tools can ease the burden on employees and deliver a more positive constituent experience.
At the Oklahoma Department of Wildlife Conservation, social media is a vital tool for outreach. And it’s fun.