State and Local

Turning Strategy into Better Service

When people hear the word transformation, they often think about new technologies, AI, or modernized systems. But a recent GovLoop discussion on transformation in state and local government revealed a broader reality: true transformation is about improving how agencies serve residents while helping employees work more effectively. Across the conversation on July 29, the followingRead… Read more »

Oklahoma Links Modernization and Outcomes

Government agencies face many challenges, e.g., take advantage of AI and other new tech, do more despite limited resources, overcome legacy IT, close employee skill gaps and strengthen cyber defenses. Dan Cole and Tai Phan, who lead Oklahoma’s new IT strategy, discuss its key elements — and why it may be a model for other… Read more »