Inspired by customer expectations and feedback the 311 community continues to increase connectivity options. Today’s users access 311 through kiosks, chat, text, online, mobile applications, email, artificial intelligence, and social media.
State and Local
Whether you live in a small town or large metropolis, you might be noticing profound changes in the way you interact with local government. Cities around the world – from San Francisco to Singapore and many in between – are leveraging emerging technologies to deploy smart, connected cities.
Local government has the biggest impact on the daily lives of people. And it requires significant investment and a lot of work to maintain a safe and vibrant community. But, few residents know what it takes to get there.
Cyberattacks on state and local governments continue making headlines because of their detrimental consequences on constituents. At a recent House hearing, experts asked the federal government for better resources to prevent and mitigate threats.
Texas is launching ANDi, an innovative virtual advising project to improve college access and completion, reach individuals via a simple text message or online chat.
Human resources departments on the state and local levels face the challenges of acquiring talent and driving engagement across agencies. Karen Niparko is the chief HR executive for the city and county of Denver, Colorado, and she talked to GovLoop about factors that facilitate her role in HR.
Developmental education costs tens of millions of dollars each year for Texas, its public higher education institutions, and our students and their families. The Texas Co-requisite Project is intended to provide more efficient services, saving time and money.
To fully reap the rewards of cloud, agencies must consider which cloud offering best fits their existing infrastructure investments, IT skill sets and management procedures
“People felt like City Hall wasn’t working with them. It was almost working against them.” In Yorba Linda, CX was a problem.
Hybrid cloud infrastructure can offer multiple benefits to state and local governments. Let’s review them.