Governments that embrace the customer experience can unleash engagement opportunities that will build trust in our public institutions.
State and Local
The public wanted to see where investments were being made in different locations around the city and identify neighborhoods that needed greater support.
Working in tech has evolved substantially over the course of my career. Oddly enough, conceptually, I believe it to be the same. Organizational missions defined the application of technology.
Does your government agency have an incident response plan? If so, how often do you review it or ideally practice it? Let’s review some of the obvious and some of the less well-known benefits of prioritizing the planning and testing of IR plans.
As many state and local government employees continue to work remotely, government has an opportunity to confront longstanding collaboration challenges and provide employees with the collaboration tools they need to get the job done, efficiently and effectively.
With the inauguration of a new president and convening of a new Congress, localities will have to move quickly to ensure they can carry out a smooth transition for their federally funded projects amid an ongoing, increasingly devastating, pandemic.
The technology challenges in rural America are real, but there are measures that can be taken to proactively address these concerns.
Since January 2020, the department has used a virtual collaboration tool to connect 11 fire stations spread across approximately 106 square miles.
To streamline and accelerate delivering robust insights and better services, agencies should look for three capabilities: flexibility, integration and synchronization.
Maps, dashboards and charts can be generated in real time, displaying and contextualizing the latest information.