Customer Engagement and Trust in Government: Divergent Paths?
Governments that embrace the customer experience can unleash engagement opportunities that will build trust in our public institutions.
State and Local
How Philadelphia Utilizes Place-Based Budgeting for Social Justice
The public wanted to see where investments were being made in different locations around the city and identify neighborhoods that needed greater support.
Working in Tech – Federal vs. Local Government
Working in tech has evolved substantially over the course of my career. Oddly enough, conceptually, I believe it to be the same. Organizational missions defined the application of technology.
Incident Response – Why Government Should Plan and Practice Its InfoSec Readiness
Does your government agency have an incident response plan? If so, how often do you review it or ideally practice it? Let’s review some of the obvious and some of the less well-known benefits of prioritizing the planning and testing of IR plans.
Remote Work Highlights Need for Seamless Collaboration
As many state and local government employees continue to work remotely, government has an opportunity to confront longstanding collaboration challenges and provide employees with the collaboration tools they need to get the job done, efficiently and effectively.
Local Government Can’t Wait: 5 Tips to Prepare for the Transition
With the inauguration of a new president and convening of a new Congress, localities will have to move quickly to ensure they can carry out a smooth transition for their federally funded projects amid an ongoing, increasingly devastating, pandemic.
Technology Challenges In Rural America
The technology challenges in rural America are real, but there are measures that can be taken to proactively address these concerns.
How Henderson, Nevada Gave Firefighters a Virtual Edge
Since January 2020, the department has used a virtual collaboration tool to connect 11 fire stations spread across approximately 106 square miles.
3 Ways to Keep Data Flexible and Available for Optimal Services
To streamline and accelerate delivering robust insights and better services, agencies should look for three capabilities: flexibility, integration and synchronization.
Electric Scooters and Equity: All on a Map
Maps, dashboards and charts can be generated in real time, displaying and contextualizing the latest information.
