Big City iPhone App Comes to Small-Town America

CivicPlus has released the highly anticipated Citizen Request Tracker™ (CRT) application for the iPhone and iPod Touch to their more than 580 city and county clients across North America. The app is now available for free at the iTunes App Store.

The Citizen Request Tracker app gives constituents in cities and counties currently using CivicPlus’ CRT system the same citizen-power to report civic issues that were previously available only in large metropolitan areas such as New York City and Boston.

The CRT system user base is currently expanding by 25% every 60 days as more and more clients integrate the solution into their CivicPlus Government Content Management System (GCMS™).

However, unlike New York City’s and Boston’s iPhone apps, the Citizen Request Tracker app will work nationwide and is linkable on the go to any CivicPlus client.

When a citizen observes a non-emergency issue, they access the app, add an optional description, insert a photo and then send it to their municipality’s CRT system. Using the iPhone’s GPS technology, the application automatically pinpoints the address of the issue and improves the speed and efficiency of the municipality’s response.

Once submitted, the request is filtered through their city or county’s integrated Citizen Request Tracker™ system, where it is automatically routed to the appropriate personnel and tracked to maximize accountability.

Once the request is received, the citizen receives a confirmation e-mail and can login to view the status of their request along with comments posted by municipal staff.

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