By and large, social media in some form is a part of the life of the public. Local government is in a perfect spot to embrace the power of this disruptive and highly-used platform.
Posts Tagged: 311
Call volume to 311 is the source for data-driven decisions and measurement of success in curbing the city rat race.
The success of 311-model continues to inspire and ignite innovation.
Inspired by customer expectations and feedback the 311 community continues to increase connectivity options. Today’s users access 311 through kiosks, chat, text, online, mobile applications, email, artificial intelligence, and social media.
In 1996, the FCC, at the request of the White House, reserved 311 as a nationwide non-emergency number, and the federal government subsequently funded pilot programs to determine the feasibility of using this number to divert non-emergent calls away from 911. Baltimore was the first in the nation to establish a 311 system as partRead… Read more »
Remember what life was like before 311? Residents lucky enough to live in communities that operate 311 centers know the convenience of having one number to access a host of services and resources. In honor of such a great service, we think March 11th should be dedicated as National 311 Day! Let’s celebrate the communities… Read more »
As we become an increasingly urban species the challenges related to growing numbers of people occupying finite spaces becomes an acute concern. The friction generated as we rub elbows can make us all uncomfortable. I found out at an event last week that when it comes to moderating these challenges while running the sixth mostRead… Read more »
From dispatching an ambulance to save a life, to making sure someone who has lost a job gains access to the benefits of which they are entitled, to executing all manner of inspectional services, licensing, care for our seniors, concern to level the playing field for people with disabilities and a myriad of other tasksRead… Read more »
When disasters strike towns and cities, 911 centers quickly become inundated with calls beyond those that are truly life-threatening situations. The result is that emergency response is delayed which can sometimes lead to deadly consequences. A case in point is a story in the New York Post about how New York City’s 911 center wasRead… Read more »
Hurricane Sandy, the Super Storm that slammed into the Eastern Seaboard early last week, left behind a wave of destruction in its path. Cities like New York, Atlantic City, Hoboken, Philadelphia and hundreds more are dealing with flooding, power outages,and destructive fires as a result. The cost of the damage left behind is estimated toRead… Read more »