Highlighting a government pioneer who co-founded an association to support government customer service professionals.
Posts Tagged: 311
Leaf collection is a city service that doesn’t always go as planned.
Situational stress may be inevitable in local government, but creating a healthy, supportive and positive work environment is imperative to reduce burnout and occupational mental health issues.
Baltimore 311 may be the first to launch, but New York City 311 is by far the largest and busiest.
Communities are coming up with creative ways to deal with potholes.
Canada is a leader in sports and government services
Albuquerque’s 311 system goes beyond traditional phone calls with online, mobile app and Alexa options. Did you know in 2018, Albuquerque became the first city to integrate Amazon Alexa with its 311 contact center?
As a member of your community if you see evidence of illegal dumping notify your municipal leaders. Your are the eyes and hears of your community.
By and large, social media in some form is a part of the life of the public. Local government is in a perfect spot to embrace the power of this disruptive and highly-used platform.
Call volume to 311 is the source for data-driven decisions and measurement of success in curbing the city rat race.