Customer Service at the Holidays – Share these tips with your team.

Happy Holidays, Everyone!

This time of year, some people are in a great mood, and some people experience intense sadness, stress and depression. You have probably seen this in others in years past, maybe even in yourself.

For those of us who serve others, this time of year is arguably the most challenging. Here are some tips to keep your cool, and have the real opportunity to make someone’s day better.

First, take care of yourself. Taking care of yourself allows you to better care for others. Try to get enough sleep, do things you find fun and relaxing, and get some exercise. It’s the perfect time of the year to visit with your friends and relatives while taking a nice long walk around the block.

Second, remember not to take a customer’s mood personally. If they seem upset or angry, it’s not about you. Be kind. Help them resolve the situation.

Interacting with you could be the high point of their day, or it could add to their sadness. The great thing is, as a professional service provider, you are in control of that outcome – you get to pick. Choose wisely.

If the Holidays are truly about giving and helping others, we have the perfect opportunity to do our best for every person, every day.

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Andrew Krzmarzick

Great post, Wendi (and I see it’s getting retweeted a lot!). A couple quick thoughts…I frequently try to remind myself of The Four Agreements: 1. Be impeccable with your word, 2. Never take anything personally, 3. Never make assumptions, and 4. Always do your best. I think your post hits these points nicely.

Also, I have made a commitment over the last few months to thank every TSA employee I encounter at the airport…they’re job is part customer service, part enforcement…and they’re dedicated to keeping us safe. As we travel a lot at this time of year, it’s one way to apply your lessons here.

Thanks again for your timely post.

Martha L. Ayerdis, MBA

Congratulations Wendi. Great post! I would like to share it with my coworkers because I consider you provided us a true message. Miami Rescue Mission the organization I am working for as a HR Director provides social services including food, shelter and counseling to thousands of men, women and children who are homeless or had been affected for the economic crisis such as foreclosure and unemployment. Our staff have to make the difference in their lives of those people having a positive attitude, offering them the comfort during their difficult time and giving the best of them.
Thank you for your article.