Happy Holidays, Everyone!
This time of year, some people are in a great mood, and some people experience intense sadness, stress and depression. You have probably seen this in others in years past, maybe even in yourself.
For those of us who serve others, this time of year is arguably the most challenging. Here are some tips to keep your cool, and have the real opportunity to make someone’s day better.
First, take care of yourself. Taking care of yourself allows you to better care for others. Try to get enough sleep, do things you find fun and relaxing, and get some exercise. It’s the perfect time of the year to visit with your friends and relatives while taking a nice long walk around the block.
Second, remember not to take a customer’s mood personally. If they seem upset or angry, it’s not about you. Be kind. Help them resolve the situation.
Interacting with you could be the high point of their day, or it could add to their sadness. The great thing is, as a professional service provider, you are in control of that outcome – you get to pick. Choose wisely.
If the Holidays are truly about giving and helping others, we have the perfect opportunity to do our best for every person, every day.