I should go through my bookshelves more often! This weekend, while sorting and thinking, I rediscovered a hard copy of the IBM Center for the Business of Government’s Fall/Winter 2008 publication. One of the articles jumped out at me: Leveraging Web 2.0 in Government, by Ai-Mei Chang and P.K. Kannan.
Chang is Professor of Systems Management at the University of Maryland University College, and Kannan directs the Center for Excellence in Service at the Robert H. Smith School of Business, University of Maryland. The article summarizes a 42-page research report published last year. The latter can be downloaded immediately. It is important reading because the authors advocate the implementation of social media to better meet citizen needs at all levels of government. For those who are drafting strategies, looking for the business case, or trying to explain what’s coming in to your branch chiefs or executives, the Framework for Using Web 2.0 in Government, p. 19, may be particularly useful.