Our Schools Need to Teach This Stuff. As Americans tackle the annual tax-filing ritual, millions will panic. It’s confusing. Many don’t understand it. Some are afraid of it. Relax. Just slow down and read the forms, one line at a time. It’s easier than you think. As adults, we are all responsible for managing ourRead… Read more »
Senator Abetz, the Minister Assisting the Prime Minister for the Public Service, has written a fantastic blog post commenting on the need for Australian Public Servants to be mindful of what they say (and how they say it) on social media. The post, Public Servants should exercise care with social media, is in the Senator’sRead… Read more »
How can leaders inspire employees to help their colleagues? The leader of the design firm IDEO, Tim Brown, set out to create a help-friendly organization in order to spur greater creativity. Collaboration is key to effective organizations. But how can leaders encourage helping behaviors among employees? A recent Harvard Business Review article by Teresa Amabile,Read… Read more »
The Court Services and Offender Supervision Agency for the District of Columbia (CSOSA) has an opening for an Associate Director of Administration. This position heads the Office of Administration, which is responsible for managing Agency acquisitions, and directing CSOSA’s facilities and security programs. Many of CSOSA’s programs are evolving, requiring the incumbent to develop precedent-settingRead… Read more »
This morning I started some R&D prototyping on measuring Services Quality. Started with SERVQUAL model by Zeithaml, Parasuraman & Berry. Put together a simple spreadsheet model for GAP #1. The approach is similar in format to Peter Marks’ [Design Insight] measurement of customer perception of product desirability. Since Services are purchased and experienced similar toRead… Read more »
Is Chris Christie showing strong leadership in the wake of #BridgeGate? Or is he just a bully? Anyone who has crossed the George Washington bridge from New Jersey into New York knows first-hand how challenging it can be. Lots of cars, flared tempers – and that’s on a good day. So imagine if you foundRead… Read more »
If something happened to you tomorrow, do you have a successor leader ready to take the helm? In too many organizations, especially in a workplace where individuals are tasked with performing multiple roles, the process to identify, mentor and cultivate a replacement for you can be a haphazard approach to succession planning. Not only isRead… Read more »
The USDOT and several other transportation agencies around the nation have been paying close attention to the emergence of the smart car. Over the last few years, they have funded research in this technology and studied how to integrate it into the existing system. And now, they are reaching out in several ways to shareRead… Read more »
This was originally posted at www.cpsrenewal.ca. In today’s ecosystem of articles and books about innovation, management, governance, policy, and technology, there is a sentence that is becoming a standard: “Leaders must manage an increasingly complex environment.” And the author can point to anything – Moore’s Law, economic interconnectedness, citizen participation in policy-making, environmental externalities –Read… Read more »
Summary: What does it mean for a city (or state or region) to be a digital leader? This post provides ideas to stimulate thinking and discussion by promoting a focus that is broader than the technologies themselves, specific applications like consumer marketing, high-tech start-ups, and the digital sector. Advocating a more strategic and holistic approach,Read… Read more »