What does customer service in government actually mean? Join PublicStuff as they explore customer service for government in the age of rapidly changing technology and expectations. Discover how to make your citizens satisfied and repeat customers with simple, cost-effective tools. Our special guest, Rosetta Lue, Chief Customer Service Officer, City of Philadelphia will also beRead… Read more »
I am reading a gripping management how-to guide, Decision Points, where the author explains how he learned to navigate to avoid being, “College Smart, Sidewalk Stupid.” Today, I was observing that in the wild with Jack, who said that when he was studying Water Buffalo Management at the University of Vietnam, they learned to evaluateRead… Read more »
At Code for America, we’re getting excited for the National Day of Civic Hacking; the weekend is a galvanizing moment in our ongoing movement to call citizens to action. We want citizens everywhere to help their cities work better, through technology. Why do we think this is so important? We put together a list ofRead… Read more »
Any professional who wants to have a rewarding career in government service has two options for their graduate level education: a Master of Public Administration (MPA) or a Master of Public Policy (MPP). Educators, graduate students and government workers have debated the advantages of both degrees for years. The degrees are quite similar with someRead… Read more »
By Ryan Kamauff The opening keynote at this year’s FOSE conference was delivered by General Stanley McChrystal. General McChrystal was formerly the Commander of International Security Assistance Force as well the United States Forces in Afghanistan. General McChrystal has also commanded the Joint Special Operations Command and the 75th Ranger Regiment. He recently retired fromRead… Read more »
I think the best ten minutes I spent this morning were ten minutes that were basically wasted. I’ll never send the email I crafted in that time and it’s probably for the best but it certainly felt good writing it. So today’s unsent email happened because of a project we’ve been developing lately. We’ve beenRead… Read more »
The partisan environment in Washington has resulted in a near paralysis of logical decision making. The sequestration is just the latest, perhaps most egregious, example. Is this the best our leaders can do? What will it take to change things for the better? How should CIOs and other Federal executives execute their missions under theseRead… Read more »
Last week I had the pleasure of hosting Mailcamp 2013 an annual shindig to discuss all manner of topics regarding email marketing. I should add that all the hard work was done by Steph Gray @lesteph I was merely ‘strong armed’ into giving a presentation. Others have written about this event in more detail –Read… Read more »
Twenty years ago, before regular people had the web, I was a 13 year old discovering a hybrid database/scripting application called HyperCard. One of my early projects was a random number generator for the newly-launched National Lottery, which incredibly, made it onto the cover floppy disk (’3MB of great software!’) one of the early editionsRead… Read more »
I recently posed the question, “How do you really know what your customers want?” I offered an answer by suggesting the key to truly understanding what they want is continual engagement. I’m going to take that a step further today by offering another suggestion – the formation of a customer advisory council. A customer advisoryRead… Read more »