Posts By Elizabeth Hoffman

Got Potholes? There’s an App (and Service) for That – The latest in Mobile Gov!

Source: Forbes Magazine Are potholes jeopardizing your coffee (and your hubcaps) during the morning commute? How about graffiti, tarnishing storefronts in your neighborhood? Or do you wonder who in the bowels of City Hall to contact to get an overflowing public trash can emptied? PublicStuff is your solution, for all of the above andRead… Read more »

Free Webinar! Citizens as Customers – Cultivating Raving Fans

What does customer service in government actually mean? Join PublicStuff as they explore customer service for government in the age of rapidly changing technology and expectations. Discover how to make your citizens satisfied and repeat customers with simple, cost-effective tools. Our special guest, Rosetta Lue, Chief Customer Service Officer, City of Philadelphia will also beRead… Read more »

The Future of Government: Open 311 – Best Practices

Lily Liu, CEO and Founder of PublicStuff has written a very informative piece for The Huffington Post, on how governments should be innovating with Open 311 and has given a series of practical tips to get started: Link to article: In May 2009 the first version of the Open311 API was introduced in Washington,Read… Read more »

PublicStuff CEO named Top 30 under 30 by Forbes

Congratulations to the CEO of PublicStuff who was named one of the Top 30 under 30 by Forbes Magazine, ! PublicStuff continues to pave the way in CRM technologies, mobile apps and increasing civic engagement. The Philly 311 App also received some great press this week and won a Big Vision Award! Check out theRead… Read more »

Non-Emergency 311 Centers Can Save Lives

When disasters strike towns and cities, 911 centers quickly become inundated with calls beyond those that are truly life-threatening situations. The result is that emergency response is delayed which can sometimes lead to deadly consequences. A case in point is a story in the New York Post about how New York City’s 911 center wasRead… Read more »

Responding to Hurricane Sandy

Hurricane Sandy, the Super Storm that slammed into the Eastern Seaboard early last week, left behind a wave of destruction in its path. Cities like New York, Atlantic City, Hoboken, Philadelphia and hundreds more are dealing with flooding, power outages,and destructive fires as a result. The cost of the damage left behind is estimated toRead… Read more »

Hurricane Sandy Preparation & Donation

This Halloween is shaping up to be a lot spookier for those on the East Coast. If you’re following the latest NOAA hurricane trackers, Hurricane Sandy is indeed turning inland and will affect several states along the Eastern seaboard, including Delaware, Maryland, Virginia, West Virginia, Rhode Island, Pennsylvania, New York, New Jersey, Connecticut and Massachusetts.Read… Read more »

The Power of We and Civic Engagement

Recently for Blog Action Day, the topic revolved around the Power of We and how the continued interaction and connectivity between hundreds and thousands of people can change the world. Not surprisingly, one re-occurring theme that kept surfacing was how Civic Engagement is needed in order to facilitate that change and bring together people toRead… Read more »

How Philadelphia is Changing Community Engagement

Citizen engagement is one of the most popular topics today in municipal government. There’s not a city out there that isn’t trying to figure out a way to get their citizens more involved and it’s understandable why. A new study came out that showed cities and states that have higher levels of citizen engagement, actuallyRead… Read more »