We hosted a successful webinar yesterday, How to Manage Citizen Feedback and Reduce Overhead.
Nearly 60 governments attended to hear Citywide Records Manager, Wendy Klock-Johnson from the City of Sacramento, discuss how the city successfully streamlined citizen participation with a new tool called eComment and why social media didn’t work!
Wendy posted a blog article on the Granicus Blog – I wanted to share it because it includes some key tips and take aways from the webinar.
Here’s an excerpt! I encourage you to read the article, Top Webinar Tips – How to Manage Citizen Feedback and Reduce Overhead, and share your thoughts with her or tell us if you are interested in learning more about eComment:
needed—streamlined citizen feedback on our official business—we realized we needed something that fit seamlessly with our existing public meeting and public information processes.
Why didn’t social media solve our problem?
- It didn’t easily integrate with our public process or allow us to centrally capture, measure, and retain comments. Social media required constant monitoring and it did not allow comments to
flow smoothly into our public meeting setting. eComment allowed us to implement a ‘social media-like’ environment that collects the opinions of citizens except it gave us an entire workflow to collect, manage, track, and retain citizen input without creating extra work for staff.
- It didn’t ensure compliance with Public Records and Open Government Laws. For citizen comments that pertain to business matters, we needed a framework and workflow that allowed us to capture and retain them like we would any other public record. The various social media channels
didn’t achieve this. And they didn’t ensure we were upholding ethical and legal standards. See how eCommment fits into our legislative process: Public Participation at Legislative Meetings.
Why encourage online participation through a meeting portal and
workflow on your website?