Introducing the CX Community of Practice

Government agencies and their employees are on a mission to deliver superior experiences to the public, but the ways they can meet that mission are always evolving – how can you make sure you’re staying on top of the latest techniques and trends?

Our newest Community of Practice (CoP) was created to offer a supportive environment for employees who are delivering customer experience (CX) services or who want to learn more about CX. By furthering your CX knowledge, you’ll be better informed and armed with tactics to improve the public’s experience with government services.

This new community will not only increase your CX know-how but also create a collaborative and interactive community for all CX professionals to share and learn from one another.

By joining this online community, you’ll also receive a monthly newsletter with free resources, trainings and articles covering pressing customer experience topics in government. You’ll also join a private LinkedIn Group where you can connect with your peers, ask questions and share helpful resources.

This program is totally free and takes place entirely online. We hope you’ll join us online Tuesday, Dec. 12 at 4 p.m. ET/1 p.m. PT, for our inaugural CX CoP, where we will bring our community together to uncover the top five CX challenges facing the public sector.

Specifically, you’ll learn:

• How CX has evolved over the past couple of years.
• The top CX priorities facing the public sector.
• How the CX CoP will operate in 2024 and beyond.