Interesting Site re: Social Media
http://www.socialmediaexplorer.com
Did USA Staffing have a catastrophic outage last week?
Overheard from a Departmental Staffing Bulletin….. “USA Staffing Update Relating to System Maintenance Issues On August 9th, 2011 at 1:00pm, USA Staffing System (OPM’s Talent Acquisition System) was brought offline by OPM to perform unscheduled maintenance. {technical idiom for “CRASHED”} This period of maintenance was necessary to research, identify, and resolve problematic issues reported byRead… Read more »
Daily Dose: “Supercommittee” Uncertainty Over Federal Benefits
Federal workers have been wondering what employee benefits might be up for cuts under the new Congressional “Supercommittee”, but last week’s appointments don’t necessarily shed light on what the future might hold. The Washington Post has dug into the committee members’ voting records and found that most have little to no history in federal benefits.Read… Read more »
The Federal Overnight Manager
Are you an Overnight Manager? Did you get the call on Friday that you’re managing your peers on Monday? Are their reactions a little different from what you expected? Could the development process from team member to leader have been a little better? Do us a favor and tell us about your experience, whether you’reRead… Read more »
Research and Best Practices eNewsletter
Research The Power of Like(07/27/2011) – Posting content regularly on Facebook will result in reaching more of your fans, more frequently, according to a new comScore report.The report found for every fan, you can reach an additional 34 people who are friends of that fan. Leading online activities(08/09/2011) –Search and email tied for the topRead… Read more »
The Power of Good Government: Crime Fighting
Matt Yglesias has a short post highlighting the rapid metamorphosis of the LAPD from a hotbed of corruption and vigilantism into one of the most effective police forces in America. The full article from the New York Times (what happened to the LA Times?) is here. Much of the story is about the leadership ofRead… Read more »
Power in Peril- By Joshoua Jacobs
It’s already mid-August and summertime has embraced the country from east to west. Record high temperatures are a common occurrence no matter what corner of the United States you live in. This means health advisories, problematic effects on any outdoor work and of course a major strain on power grids exists everywhere. In historic termsRead… Read more »
Now That We Have Plain Language: Should We Also Have Plain Processes?
I love the Plain Language Act. Especially the part concerning plain-language websites which gives me plenty of opportunities to advocate the merits of information architecture and user experience (IA and UX). But providing information is only part of what government agencies do. Agencies also provide services. Services such as providing Social Security to licensing vehiclesRead… Read more »
Service Where You Serve: Connecting with Citizens Where They Connect with You
The Customer Service series is supported by RightNow Technologies. To learn more on how to use cloud technology to improve customer service, visit the RightNow resource center today. Check out the GovLoop/RightNow Customer Service Hub to get smart on how to be awesome at customer service ————————— Advances in technology, and the ready adoption ofRead… Read more »
Level 1 Exchange Establishment Grants Released
Deltek Analyst Kate Tussey reports. Hot off the press is the news of $185 million awarded to 13 states and the District of Columbia today under Level 1 Exchange Establishment grant funding. These grants are part of an ongoing series under the Affordable Care Act (ACA) to assist states in designing and implementing health insuranceRead… Read more »