Posts Tagged: microsoft

Using Knowledge Management for Better Government Services

Citizens now expect the same types of services from government agencies as they do from their banks, favorite stores and other businesses. Agencies must treat their constituents as longterm customers by keeping up with trends in communication, technology and mobile connectivity. Learn how knowledge management strategies and tools can help.

Revolutionizing Customer Service with Microsoft

This is an excerpt from the recent Customer Service Playbook for Government. In the guide, we detail six plays to help you transform the way your agency serves its citizen users. Despite government investing more time, resources, and knowledge into their customer service initiatives, constituents still don’t seem to be fully satisfied. According to leading… Read more »

How the Cloud Enables Tech Transformations

It’s an accepted fact that cloud is a valuable and respected technology in government, and that it’s quickly evolving and become ever more important in a variety of agencies. But what we don’t often stop to think about is how cloud computing actually enables everybody at all levels of government to achieve something traditionally difficult… Read more »