Revolutionizing the Interaction Between Government and the Public


As we prepare for GovLoop’s Second Annual State and Local Innovators Virtual Summit, we are posting blogs about many of the sessions and some of the tips and best practices are experts will share. The summit is September 16th from 10AM-5PM ET and free for everyone — make sure to register here!

It’s no secret that the evolution of technology has rapidly taken off and is constantly changing the way companies and organizations operate. Even government technology has seen big changes. Constituents are tweeting suggestions to their government officials, the public can view file licenses or permits online, and government platforms and documents can be accessed from mobile devices.

“Thirty-nine percent of people engage in political or civic activities online and 34 percent of adults go online mostly using their phones,” according to a recent Hyland presentation. Proving the impactful role technology plays in today’s government operations.

As these new technologies and process continue to grow, it’s important for state and local governments to utilize the growing technology by improving service delivery and transform the interaction between government and the public.

Join GovLoop’s upcoming Virtual Summit and Hyland’s Industry Marketing Manager for Government, Terri Jones, as she shares how a management system can help government achieve these goals. The enterprise content management (ECM) system can help to automate workflow, leverage data, and increase transparency to create an efficient framework for government.

In this training you will learn:

  • How technology can build trust and transparency
  • How to engage the next generation of constituents using technology
  • What action checklist is most suitable to implement this technology into your agency
  • How to use technology to improve service delivery

Join this training to learn the value of automation and how best to improve collaboration and the “interaction moments” between your agency and your constituents.

“Transforming the Moments: How to Improve the Interaction Between Government and Its Constituents” is part of GovLoop’s State and Local Innovators Virtual Summit, an all-day, virtual event with 6 different online trainings, networking opportunities and resources to help you do your job better. It takes place on September 16th. You can see the schedule and register here for free. You can earn up to 6 CPEs by attending, so be sure to register and share with your colleagues! 

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