Governments must think holistically about the convergence of CX, digital transformation and secure, adaptable platforms. The efficacy of citizen services depends on it.
Posts Tagged: Brian Chidester
Not only is the amount of data rapidly increasing in government, but the potential value of data is growing as well. Predictive analytics, machine learning and artificial intelligence (AI) are broadening the use cases for data and in turn unshackling productivity for government employees.