Maybe We Shouldn’t Call Them AI “Agents”
Sometimes, terminology matters. The term “AI agents” can be problematic in government. Beware of connotations when speaking of agentic services.
Posts Tagged: chatbot
Understanding the Reality of Artificial Intelligence in Government
Understanding where AI succeeds in government today is critical for guiding future implementation and impact.
Government Must Understand the Types of AI to Effectively Implement
Artificial intelligence is not a singular technology — there are, in fact, many types of AI, each with unique uses and concerns for agencies to consider.
Why Should You Care About Chatbots?
What’s the big deal about chatbots? Check out GovLoop’s explainer video to find out!
How the Right Chatbot Can Streamline Your Procurement Process
When creating a procurement chatbot (or any chatbot, for that matter), you need to have specific end goals in mind. We had three main goals for our IT procurement chatbot, PAIGE, that was designed to streamline the procurement process for state and local governments.
Improving Citizen Services With AI in Mississippi
To improve customer experience and cut back on unnecessary costs, the state decided to automate some of its search processes with a chatbot named Missi.