Posts Tagged: AI

Digital Performance Management: Today's Hypercomplex Digital Ecosystem

As government agencies look to modernize their IT environments, they face the challenge of implementing a digital transformation strategy that will allow them to: update and rationalize legacy technology systems; take advantage of the benefits of a cloud environment; foster a culture that results in faster, higher quality release cycles and continually lift the benchmark... Read more »

Is the Next Generation of Government Citizen Services in Chat Bots?

The phrase “customer service” has often sounded like an oxymoron to anyone who has endured interminable lines at the DMV, navigated maze-like call centers, or even attempted to get a simple answer from a website. Help could be on the way – and sooner than you think.