Posts By Kerry Rea

Driving Interoperability: Healthcare’s Approach

Data sharing is critical in every facet of government, from the intelligence community to social services to infrastructure management. The management and response to the COVID-19 pandemic underscored the significant need for enhanced data sharing capabilities across government organizations to enable faster, more well-informed decision-making.

AI as Your New Colleague

For decades, science fiction movies stoked fears that “machines will replace people.” With the rise of artificial intelligence (AI), the fear moved off the screen and into the workplace. The reality is this fear is largely unfounded, but AI is having a tremendous impact on how we work. 

Three Tips to Improve Employee Engagement AND Customer Experience

Improving employee engagement and customer experience are both key goals for the Biden administration. The success of customer experience depends greatly on efforts to improve employee engagement. Research has shown again and again that happy employees can equal happy customers.