In Kansas City, citizens used to report potholes after they were formed. But the Public Works department’s director devised a method of predicting where potholes would develop.
Posts By Joe Antoshak
Boston used to rely on inefficient and expensive processes for filing death certificates. Now, the city has a digitized system that improves customer experience.
The director of Georgia DCSS discusses how the state successfully employed a mobile app to address over 400,000 child support cases.
Considering how often it’s discussed, digital transformation is still a difficult term to pin down. In a recent webinar, SBA CIO Guy Cavallo discussed how government agencies to transform to fit the changing digital landscape.
The size, scale and scope of state and local governments can vary wildly. But what are the biggest challenges that unite these varied organizations?
The Igniting Innovation event will showcase 40 of the most innovative projects to improve citizen services from the last year, with one of those to be recognized as the overall winner.
A growing number of agencies are exploring ways to further leverage the promise of cloud computing. Serverless is the natural evolution.
Members of the CIO and CFO communities posed this question to a panel of experts who are implementing TBM to better track and report IT spending.
Social and collaborative tools help people or groups interact and share information. Often, these tools find a natural home on the internet.
GovLoop’s recent online training explored how agencies can begin to use automated operational intelligence tools to meet citizen experience goals?