Legacy technology wasn’t designed for the volume and variety of data that agencies handle today, and AI exacerbates the problem. Certain tactics, however, will help agencies leave their outdated tech behind — so employees can access data when and how they should.
To unlock the decision-making power of their data, organizations must think systemically, integrating technology, governance and workforce education so that data is available and understandable to all users. The name for this is data democratization.
Most data today are unstructured, found in everything from Microsoft Word documents and PDFs to video and social media feeds. That array of formats makes it hard for users to collect, analyze and act upon data. It creates an obstacle to data accessibility.