Navigating Difficult Conversations With Dialogue
Dialogue is any productive conversation featuring reciprocity and mutual respect between both parties. It’s a tactic that works in and out of your agency.
Dialogue is any productive conversation featuring reciprocity and mutual respect between both parties. It’s a tactic that works in and out of your agency.
It is not uncommon in life to have difficult conversations. By sticking with policy, being specific and being mindful of the employee, you can make difficult conversations productive.
There is a right way to answer phones, and it can make a big difference for all involved.