Federal employees should be guided by empathy when designing and delivering customer services. Here’s what that means and how to accomplish it.
Posts Tagged: empathy
Organizational culture thrives when leaders prioritize empathy. These small but mighty steps will make lasting changes to your leadership.
On the NextGen Online Training, How to Practice Empathy at Work, Frieda K. Edgette, MSc, CPCC, PCC, Founder & Principal of Novos Consulting, shared tips on how to make empathy a focus of your professional life.
Today, Jason is learning to operate from a new frame of mind. Because he is more compassionate with himself, he is more compassionate with others.
During uncertain times, what we can find solace in is the power of community — this community. How we support each other is critical.
Influencing empathy in your organization, is it even possible? This article describes three possible ways to achieve empathy for yourself and others.
Some government agencies and many others have paused or canceled diversity trainings until they get more clarity on enforcement of the executive order.
During the recent GovLoop online training “Empathy in the Workplace,” Managing Editor Nicole Blake Johnson and Senior Digital Marketing Manager Leah Anderson discussed with moderator Emily Jarvis the importance of empathy.
Many of us may have been taught empathy as a core value at a young age. However, exercising empathy at work is a whole other challenge. Fortunately, this toolkit is here to walk you through practical ways to do so.
I visited three government offices in two states within 48 hours. My goal in sharing this story is for readers to channel their inner customer and advocate for the people they serve in new ways.