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Posts Tagged: empathy
We know rudeness gets in the way of relating to others at work. But even common, well-meaning responses can block us from connecting with others. Here are 10 common ways we prevent ourselves from being present and truly listening to others, and steps we can take to remove those barriers.
There is a right way to answer phones, and it can make a big difference for all involved.
How can we be more inclusive of people and things we don’t warm up to? How can we be more curious about their differences? After all, don’t their differences matter just as much as our differences? How can we get into their world and see how those differences make sense to them even though they… Read more »
More than anything, FCC CIO David Bray wants employees who exude empathy. In an interview with GovLoop, he shared how empathy bridged a divide within his agency and how it guides the way he interacts with his team.
David Bray, Chief Information Officer at the Federal Communications Commission, offered several tips for addressing friction on the road to change.
Last week I was in the Philippines on a work trip with a client agency. Having done quite a bit of research on empathy for a blog post last month, I decided to practice some of the tips I uncovered during my time away from the office. It was the perfect opportunity because the clientRead… Read more »
There has been quite a bit of conversation about empathy over the past few years. Studies show its benefits in improving relationships, team dynamics and the social development of our children. At the same time, a body of research reveals that empathy often fails when needed most, like after large scale disasters and with peopleRead… Read more »
I used to be a prison chaplain. I got very familiar with the phrase “snitches get stiches.” Among people doing time, blowing the whistle on someone was the vilest symbol of disloyalty. We see this “keep it in the family” culture in other settings particularly among male athletes. The notion that what happens in theRead… Read more »
“You never really know a man until you understand things from his point of view, until you climb into his skin and walk around in it.” (Lee, 1960) “Undercover Boss” is one of my TV guilty pleasures. The premise of each episode is simple: the head of a large organisation leaves their ivory tower toRead… Read more »