Posts Tagged: performance_measurement

Performance Measurement Framework for government sites : now in beta

Here’s something I’m working on. Comments welcomed. Measuring government websites If you can’t see the presentation embedded above, view it on slideshare. Modified from original post on: http://usability4government.wordpress.com/2010/06/08/performance-measurement-framework-for-government-sites-now-in-beta/

Public Service Value Chain links happy staff to citizen confidence

Since I started blogging, I’ve been trying to focus on making performance management practical. I wrote some months ago about the what Fortune magazine called “The World’s Most Modern Management Idea” when companies implemented policies that focused on staff satisfaction, after research linked happy employees to investor profits. This is known as the service value… Read more »